Warranty

Register your HVAC equipment for warranty coverage and access manufacturer warranty links for other trusted brands we distribute. 

Registering your product ensures faster support, full coverage eligibility, and peace of mind. Be sure to have your model and serial numbers ready for a quick and easy process.

What do you need to do?

Perdomo Distributor's Limited Manufacturer Warranty protects PRIME, PG, TGM, WAYKAR and AUX inverter units. Choose your situation to see what to do next.

  • I just installed a unit

    Register it to activate your coverage. You have 30 days from installation.

    Register my unit

  • My unit is registered but has a problem

    See what your technician needs to document and what to send us.

    File a claim

  • My unit isn't from a supported brand

    Registration and claims for other brands go through each manufacturer.

    Find my brand

How the warranty works

7 steps from installation to replacement part. Steps 1 to 3 activate your coverage. Steps 4 to 7 apply only if something goes wrong.

  • Activate your coverage

    Do this once, right after installation.

    1. 1

      Have a licensed technician install your unit

      Installation must be done by a licensed or certified HVAC technician (EPA-certified where applicable), following local codes and the manufacturer's instructions. Keep the dated installation invoice.

    2. 2

      Register within 30 days of installation

      Registration must be completed by a licensed or certified HVAC technician. Have the model and serial numbers ready.

    3. 3

      Save your confirmation email

      You'll receive a confirmation with your registration number. Coverage begins only after registration is confirmed, and you'll need the number for any claim.

    Register your unit

  • If something goes wrong

    Your unit must be registered first.

    1. 4

      Get a diagnosis

      Have a licensed local HVAC technician diagnose the system and identify the defective part or compressor in a written report.

    2. 5

      Submit your claim

      Complete the claim form and include the documents listed in the checklist below.

    3. 6

      Follow our instructions

      Our support team reviews your claim and tells you what to do next, including how to ship the defective part. Don't send anything until we authorize it.

    4. 7

      Receive your replacement part

      If the claim is approved, we provide a replacement part at no charge for the part. Your technician handles the installation.

    File a warranty claim

What to have ready

Gathering these first makes registration and claims go faster.

  • To register

    Your serial number is on the product packaging, next to the barcode. Photograph it before the box is discarded.

  • To file a claim

    Keep a copy of each document.

What to expect after you file a claim

Here's what happens once we receive your claim.

  • 1

    We review your claim

    Our support team checks your registration and the documents you submitted.

  • 2

    We send instructions

    If your claim moves forward, we tell you what to do next, including how to ship the defective part. Follow them exactly.

  • 3

    We inspect the part

    Ship the defective part only after we authorize it. Our technicians inspect it at our facility. We don't accept returns without prior authorization.

  • 4

    You get a decision

    If the failure is covered, we provide a new or remanufactured replacement part or compressor component at no charge for the part.

Typical review time: 3 to 5 business days.

Good to know: The warranty covers the part, not the work around it. Labor, diagnosis, and shipping costs aren't covered. Licensed installers typically provide their own warranty on their workmanship.

What's covered and what isn't

This is a summary. Our full Warranty Policy governs every claim.

  • Covered

    Parts 2 years
    Compressor 5 years
    Units PRIME, PG, TGM, WAYKAR and AUX inverter units.
    Use Residential, original purchaser
    Registration Within 30 days of installation
    Remedy New or remanufactured replacement part or compressor component
    • Defects in materials and workmanship under normal use and proper maintenance
    • Units installed and registered by a licensed or certified HVAC technician, following local codes and manufacturer instructions
    • Coverage that starts once registration is confirmed by email and a registration number is issued

  • Not covered

    Near the coast? Corrosion damage to coils, piping, or components isn't covered when the unit is installed in a corrosive environment or within 1 mile of the coast.

    • Labor, diagnosis, removal, installation, repair, or service
    • Shipping and handling costs, and damage during shipping
    • Refrigerant replacement, recovery, recharge, or disposal
    • Improper installation, defective repairs, misuse, neglect, or unauthorized modifications
    • Electrical problems such as incorrect voltage, wiring issues, blown fuses, tripped breakers, or power interruptions
    • Damage from floods, wind, fire, lightning, or accidents
    • Damage from chemicals or airborne contaminants such as VOCs, sulfur, or acids
    • Remotes, line sets, drain hoses, communication cables, and other non-integral parts
    • Air filters, cleaning, and routine maintenance
    • Commercial use, unless we authorize it in writing
    • Indirect or consequential damages (see the policy for details)

Frequently asked questions

Do I have to register my unit?

Yes. Your warranty begins only after registration is completed and confirmed by email, and a registration number is issued. Without it, no coverage applies.

What if I miss the registration window?

Registration must be completed within 30 days of installation. Under our Warranty Policy, missing any installation or registration requirement voids the warranty. If you have questions about your situation, email warranty@hvac-perdomo.com.

Can I register the unit myself?

Our policy requires the unit to be installed and registered by a licensed or certified HVAC technician. If you're a homeowner, ask your installer to complete the registration, and make sure you receive the confirmation and registration number.

Will you replace my whole unit?

No. The warranty provides a new or remanufactured replacement part or compressor component, at our discretion. It doesn't include a replacement unit.

Who pays for labor and shipping?

You do. Labor, diagnosis, removal, installation, repair, shipping, and handling aren't covered. Licensed installers typically provide their own warranty on their workmanship.

Is the warranty valid on commercial installations?

It applies to residential properties occupied by the original purchaser, unless we authorize otherwise in writing. To ask about a commercial installation, email warranty@hvac-perdomo.com.

Can I send the defective part right away?

No. Wait for our support team to authorize the return and send you instructions. We don't accept parts or units returned without prior authorization.

Where do I find my serial number?

On the product packaging, next to the barcode. Photograph it before you discard the box.

Other Brands

Need Assistance with Your Warranty?

To save time and get faster support, we kindly encourage you to first review the warranty instructions carefully and complete the registration process before reaching out.

If you still have questions or need guidance, don’t hesitate to contact us—we’ll be glad to walk you through the process step by step.

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